Office Policies

Cancellation policy

Due to the demand for OT, ST, and PT, any appointment cancelled with less than 24-hours notice and not rescheduled will result in a cancellation fee of $55.  Repeated cancellations may result in either forfeiture of permanent appointment or termination of service. Failure to contact the office prior to appointment time will be as no show and a full fee-for-service may be charge. Cancellation fees are not reimbursed by insurance companies or Medicaid and will be billed to the responsible party.

Financial Policy

Download our Financial Policy.

Holidays

Crossway Pediatric Therapy is closed on the following Holidays:

• New Years Day
• Memorial Day
• 4th of July
• Labor Day
• Thanksgiving Day and the Day after
• Christmas Eve
• Christmas Day